Other eServices

• eStatements
• eAlerts
• Personal Account Teller (PAT)
• Direct Deposit
• Alliance One

eStatements

Receive your monthly statements electronically and view them online. It’s the safest and most secure way to receive your account information! To get started you must sign up for eBranch. Once you have signed in to eBranch, click on eStatements located on the red menu bar. Select 'I would like to receive eStatements'. You will receive an email notifying you that your eStatement is now available to view.

• eStatements are available days sooner than paper statements arriving by mail.
• Convenient –no need to file away paper statements; eStatements are stored for you online for 12 months.
• eStatements are environmentally friendly and save paper.

eAlerts Help You Manage Your Money

It’s time to manage your accounts smarter by staying informed about balances, payment dates and more. With eAlerts you can have activity alerts sent to you by email the same day the activity occurs.  Learn more about Alert Center by clicking here.

(9) Alert Center Options:

• Account Balance
• Periodic Balance Notification
• Periodic Reminder 
• Loan Payment Due Notification
• CD Maturity Notification
• Deposit Notification
• Withdrawal Notification
• Purchase Notification
• Check Clear Notification 

BE IN THE KNOW AT ALL TIMES!

Personal Account Teller (PAT)

PAT is your credit union’s telephone response service. PAT will enable you to access your credit union account 24/7, via touch tone phone by calling 304- 744-CU24 (2824)

• Inquire on share, share draft and loan balances
• Transfer funds from one account to another account
• Access your line of credit for advances
• Transfer from one share account to pay West Virginia Federal Credit Union loan payment

PAT is menu driven and easy to use. The greeting prompts you to enter your membership number and press the # sign. Enter your access code and press the # sign. If this is your first time using PAT, enter the last four digits of your social security number and you will be asked to enter a new 4-digit access code (using suffix’s 0-9).

The automated system will prompt you to select one of the following:

MAIN MENU

• Enter 01 for the Transaction Menu
• 02 for the Balance Menu
• 03 for the Checking Inquiry Menu
• 04 for the History Menu
• 07 for other options
• 99 to replay these options

TRANSACTION MENU

• Enter 01 for share to share transfers
• 02 for share to loan transfers
• 03 for loan advance to account
• 06 for share to another member account
• 07 for share to another member loan
• 99 to replay these options
• ## to return to the main menu

BALANCE MENU

• Enter 01 for share draft balance
• 02 for share account balance
• 03 for loan balance
• 04 for CD balance
• 05 for IRA balance
• 99 to replay these options
• ## to return to the main menu

CHECKING INQUIRY MENU

• Enter 01 for cleared checks
• 02 for deposits
• 03 for cleared checks by check #
• 99 to replay these options
• ## to return to the main menu

HISTORY MENU

• 01 for checking deposits
• 02 for share account deposits
• 03 for share account withdrawals
• 04 for ATM transactions
• 05 for ACH deposits
• 06 for ACH withdrawals
• 99 to replay these options
• ## to return to the main menu

OTHER OPTIONS menu

• Enter 08 to change your PIN #
• 99 to replay these options
• ## to return to the main menu

Account Type Codes

• Share Savings - 01,011,012,02
• Share Draft Checking - 03,031,06,061,07,071,17
• Money Market - 09,091
• Christmas Club - 08,081
• Business Share - 52
• Business Share Draft - 50,501
• Business Money Market - 05,051

You may complete the following functions under each category:

Direct Deposit

Want instant access to your paycheck, Social Security or other recurring credits? With Direct Deposit, you can avoid situations such as losing your paycheck, excessive visits to the credit union and bouncing personal checks, because your money is securely deposited into your account electronically. This service is safe, convenient, reliable and quick.

Surcharge-Free ATM'S

Alliance One is a group of financial institutions that have joined together to provide their members/customers with access to a nationwide network of surcharge-free ATMs.

The Alliance One link is located on our website for easy navigation to the nearest ATM in the network. To avoid these costly foreign ATM service fees, just look for the blue and white Alliance One logo on ATM’s around town or across the USA. You also can search for participating Alliance One ATM’s anytime by visiting www.allianceone.coop.  Mobile App is available in the App Store (iPhones) and Google Play (Androids).